Technical Support & Software Engineer – £30,000 - £40,000 – Hertfordshire / Maidenhead / Hybrid

The Role

Are you driven by the desire to immerse yourself in cutting-edge software platforms? Do you see yourself bridging the gap between complex technical integrations and top-tier professional service providers?

Join VirtualSignature-ID, a thriving SaaS company, as our new Technical Support & Software Engineer. In this role, immerse yourself in our comprehensive platform and in-house CRM. You will play a pivotal role in the design, development, and integration of our systems, providing crucial technical support to our esteemed clients, and imparting training to Super Users on utilizing the VirtualSignature portal effectively.

Key Responsibilities:

• Mastering every aspect of our portal and in-house CRM.
• Assisting in design, development, and integration tasks.
• Offering technical support to clients and aiding them with API and configuring portal settings.
• Conduct product testing, ensuring the functionality and reliability of our portal.
• Training Super Users on the effective use of the VirtualSignature portal.
• Completing client due diligence technical questionnaires.
• Acting as a liaison between Sales Operations Manager and CTO.

The Company

As a leading figure in the SaaS domain, VirtualSignature-ID offers comprehensive onboarding solutions tailored for professional services sectors. From cutting-edge eSignatures to seamless ID verification and workflow automation, our platform is the go-to choice for law firms, accountants, and local authorities. Following our recent expansion with a new sales office in Maidenhead, we continue to innovate, providing unparalleled digital solutions to meet the evolving needs of our clients.

We are proud recipient of the "Most Innovative Cloud Product or Service" honour at the Computing Cloud Excellence Awards, a testament to our commitment to excellence and innovation in the industry.

The Benefits

• 20 days annual leave plus Bank Holidays.

The Person

• Previous experience in a similar role.
• Ability to prioritize clients’ issues effectively.
• Quick learner with the capability to train client Super Users.
• Knowledge/Understanding of JavaScript, PHP, UI, Testing, MySQL, DevOps, HTML5, and SEO.
• A driving license and use of a car are desirable as the role entails a mix of working locations.
• Right to work in the UK.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

Contact information

Sally Kern