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Customer Service Representative (CSR309)



£24,000 - £24,000/annum

Job Location
- United Kingdom -- England -- South East England -- Surrey -- Ripley

Job Type

20 April 2021

Customer Service Representative – £24,000 – Remote but occasional visit to office in Ripley, Surrey

The Role

Are you an experienced customer support professional? Do you have experience of working for an awarding organisation and using an awarding organisation system? If so, a highly reputable IT and consultancy business are looking for a Customer Service Representative to help support a growing client base.

The successful candidate will provide support to our community of Quartz clients, often remotely but occasionally needing to visit the office in Ripley, Surrey.

The key responsibilities of a Customer Service Representative include, but are not limited to:

  • Liaising with customers and providing 1st Line Support.
  • Escalating tickets to our development team where necessary.
  • Supporting the operations department, in particular our sales team.

The Company

The company is celebrating over 20 years as an established IT and Consultancy business committed to the ongoing development and design of complex IT solutions and provision of consultancy services for awarding organisations.

We provide an environment where the demands of the highly professional service standards are balanced with a relaxed, people-focused and supportive culture.

The Benefits

  • Excellent training and development.
  • An agile work environment.
  • 23 Holidays standard, increasing with length of service.
  • Contributable pension.
  • Group Life Insurance (4 x Annual Salary)

The Person

The key skills and qualities of a Customer Service Representative:

  • Essential: At least 2 years of experience as a user of related awarding organisation systems.
  • Essential: Familiarity with a full range of support systems and processes.
  • Educated to A-level standard or equivalent.
  • Excellent analytical skills, strong interpersonal skills and a real aptitude for problem solving.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

Contact information

Kerry Sherriff