Call Centre Manager- €45,000 + Bonus- Co. Monaghan

The Role

Are you an experienced Call Centre / Telesales Manager with an aptitude for driving sales and building high-performing teams? Would you like to work for a company that’s at the forefront of renewable energy? If so, we have an exciting opportunity for you.

We are a leading solar PV installer in Ireland, looking to appoint an experienced Telesales/ Call Centerer Manager to our growing team.

You will be responsible for overseeing a team of 4-5 telesales representatives, ensuring they meet their targets and provide excellent customer service.

Ready to lead a dynamic team and contribute to a sustainable future? Apply today!

Key Responsibilities:

• Outbound Calling: Make outbound calls to potential customers to schedule appointments for the sales teams.
• Target Achievement: Achieve daily, weekly, and monthly appointment and pipeline targets.
• Timely Follow-Up: Follow up with potential customers promptly to ensure high lead conversion rates.
• Customer Interaction: Maintain a positive attitude in all customer interactions and establish positive rapport.
• Data Accuracy: Ensure all information is accurately captured for each conversation.
• Team Management:
  • Supervise and support a team of 4-5 Telesales representatives.
  • Monitor team performance, providing regular feedback and coaching.
  • Conduct regular team meetings to discuss goals, performance, and strategies.
  • Implement training programs to enhance team skills and knowledge.
  • Motivate and inspire the team to achieve individual and team targets.

The Company

PV Generation Ltd. was founded in 2015 as a solar photovoltaic systems specialist. A company and team that is very passionate driving global change and being part of the Climate Change Action Plan. PV Generation Ltd offers a turnkey solar solution to our customers to transform the building's energy performance and efficiency using renewable energy.

The Person

• Communication Skills: Excellent communication skills and telephone manner.
• Target-Oriented: Comfortable working towards targets and KPIs.
• Technical Proficiency: Good understanding of Microsoft Office, particularly Excel.
• Sales Experience: Experience in outbound sales in a call centre environment is desirable.
• Industry Knowledge: Telecoms knowledge within mobile, landline, or hosted sales is an advantage.
• Leadership Skills:
  • Proven experience in managing and leading a Telesales team.
  • Ability to motivate and manage a team to achieve sales targets.
  • Strong problem-solving skills and the ability to handle challenging situations.

Contact information

Tara Higgins