Project Coordinator/Support Specialist – Competitive Salary – Toronto, Canada (Remote)

The Role

Do you have a knack for coordinating projects and managing customer relationships? Are you experienced in ensuring the smooth execution of project workflows? If so, this could be the perfect opportunity for you!

This role offers an exciting opportunity to join Flō as a Project Coordinator / Support Specialist. You'll play a key role in ensuring our projects run smoothly and exceed customer expectations.

If you're a highly organised and customer-centric individual looking for a rewarding career, we encourage you to apply!

Key Responsibilities:

• Coordinate and confirm field start-up with internal and external resources.
• Prepare customer-facing project close-out packages.
• Field incoming requests from customers via telephone or email.
• Process customer and vendor sales/purchase orders, issue return authorisations, and document cases.
• Handle receipt of invoices and track the processing of accounts payables.
• Oversee warranty, after-market parts orders, and service coordination.
• Manage inventory (transfer BOM for finished goods, receipt of inventory, reservations, parts in multiple warehouse locations).
• Build and maintain long-term relationships with customers, vendors, and partners.
• Collaborate with cross-functional teams including sales, client operations, accounting, engineering, and technical support.
• Ensure project efficiency by using applicable costing tools.
• Identify continuous improvement opportunities to enhance the customer experience and programmes.
• Perform other miscellaneous duties as required by the position.
• Demonstrate behaviours that support our company's strategic priorities, client touchpoints, and culture.

The Company

Flō Energy Solutions is a dynamic company that specializes in innovation to deliver high-performance, superior-quality HVAC solutions designed specifically for the food retail industry.

Join us to be part of an organization that's leading the charge in solving our customers’ challenges to achieve comfort, efficiency, and profitability in pursuit of “A Better Way”.

The Person

• Post-secondary education in business, supply chain, or logistics preferred.
• A minimum of 2-3 years’ experience in a relevant customer service technical field.
• Experience in the HVAC/R industry is an asset.
• Excellent communication skills across various platforms (email, phone, video conferencing).
• Strong interpersonal and relationship-building skills.
• Detail-oriented with effective time management, prioritisation, and organisational skills.
• Analytical skills, common sense, and discretion in decision-making.
• Ability to work independently and collaboratively.
• Adaptable to a fast-paced, agile environment.
• Dependable, responsive, and accountable.
• Customer-focused with a professional presence.
• Experience with ERP/MRP systems required (knowledge of Dynamics CRM or NAV is an asset).
• Proficiency with Microsoft Office Suite.

#ecruit

Contact information

Michael Dilauro