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IT Service Desk Analyst (ITSA12)




Job Location
- United Kingdom -- England -- North West England -- Greater Manchester

Job Type

21 July 2021

IT Service Desk Analyst – £22,000 to £26,000 DOE – Remote / Sale, Greater Manchester*

The Role

Do you have a minimum of 3 years’ experience of working in a Service Desk environment, alongside a full driving license?

If so, a full-service law firm with almost 250 years of experience are looking for an IT Service Desk Analyst to provide 1st line troubleshooting support.

The key responsibilities of an IT Service Desk Analyst include, but are not limited to:

  • 1st line troubleshooting support – software, hardware, network related problems including Citrix and Windows.
  • Log all calls accurately in our Service desk tool and maintain full documentation allowing others to pick up if necessary.
  • Manage the configuration and installation of new hardware and software such as laptops, PCs and printers.
  • Managing Active Directory administration and setting up new users.
  • Maintain a high degree of customer service at all times for all support queries and adhere to all internal processes for us and our clients.

*Remote working initially with a view to being primarily based at our Sale office, but may require travel to our Manchester and Timperley office occasionally.

The Company

The company is a full-service law firm that offers progressive legal advice and exceptional service to commercial companies and private individuals. We have an unrivalled number of legal specialists in commercial and corporate, employment, family matters, commercial property, immigration, intellectual property, sports and media, and private client including wills and probate.

Our solicitors offer in-depth legal expertise by clear and pragmatic advice, delivered by an approachable team who bring clarity to your legal requirements.

The Person

The key skills and qualities of an IT Service Desk Analyst:

  • Minimum 3 years’ experience of working in a Service Desk environment.
  • Full Driving License –Required to take IT equipment to different sites for install and configuration. Provide local support for homeworkers including the setup of New Starters.
  • Previous experience with legal apps including IManage, Proclaim, Big Hand , DocsCorp and Oyez forms.
  • Strong Microsoft Office skills.
  • Basic understanding of Powershell.
  • Experience in providing IT support in a corporate environment.
  • ITIL (Information Technology Infrastructure Library) Foundation/ Intermediate Certification preferred but not essential.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

Contact information

Paul Doyle