Insurance Sales Advisor

Join our dynamic team in Torquay!

Are you a customer-focused individual looking for a rewarding career in insurance? Riviera Insurance Services is seeking a talented Insurance Sales Advisor to join our growing team.

About the Role:

As an Insurance Sales Advisor, you will be responsible for:

• Handling enquiries professionally via phone, letter, or email.
• Managing workloads efficiently to ensure impeccable service levels are maintained.
• Conduct "fact finding" reviews to establish clients’ demands and needs.
• Accurately present information gathered to insurers for comprehensive and competitive rates.
• Adhere to company procedures and maintain regulatory standards.
• Present quotations to clients, recommending the most suitable product to meet their needs.
• Consistently achieve agreed KPI’s & Objectives set by the Department Head.
• Identify cross-selling and up-selling opportunities.
• Contribute to lead generation and respond to enquiries in a timely manner.
• Issue policy documentation, update records, and handle mid-term adjustments and claims.
• Proactively manage renewals and generate renewal documentation.

What we offer:

• 22 Days holiday, in addition to Bank Holidays.
• Employee Assistance Programme.
• Working hours are Monday to Friday, 9.00am -5.30pm.
• Comprehensive induction and training plan.
• Regular employee staff socials and incentives.
• Annual Appraisals and salary reviews.
• Generous and achievable bonus structure.

About us:

Riviera Insurance Group specialises in business, taxi and personal insurance policies serving the whole of the UK. Based in Torquay, we have taken our name from the stunning coastline of Torbay’s English Riviera.

Annually, the Riviera Group service over 30,000 policyholders and write over 20 million pounds in insurance premiums, whilst continuing to deliver exceptional customer service. We are extremely proud of our high Google and Trustpilot ratings currently at 4.7 out of 5 stars. We are also a disability-aware company, committed to providing inclusive services and a welcoming environment for all.

At our very core, we are a business with integrity, where customer service is ingrained in our culture.

The Ideal Candidate:

• Strong communication and interpersonal skills
• Proven sales ability
• A passion for delivering outstanding customer service
• Ability to work effectively both independently and as part of a team
• Excellent organisational and time management skills  
• Whilst experience is advantageous it is not essential.

If you are keen on joining this exciting, forward-thinking company please click apply to explore this opportunity further.

Contact information

Bryony Tunbridge