Closing date – Monday 11^th November 2024

Interview date – Thursday 14^th November

To apply please send your CV and covering letter to hrrecruitment@winchester.gov.uk 

This role is 37 hours per week (full time), working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break.

Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast-moving department, receiving telephone calls, face to face enquiries, email, and web queries for all the Councils Response Repairs, being the first point of contact for our customers. There is scope for Hybrid working following successful completion of induction training.

This is an exciting role for someone who is passionate about delivering excellent customer service. We are looking for a highly skilled and motivated Customer Service Repairs Advisor working within our Customer Support Team.

Key Responsibilities:

Respond to customer and stakeholder enquiries, processing repair requests to our agreed priorities and monitoring progress. Liaising with customers, surveyors, contractors to schedule appointments to ensure timely completion and follow up on repairs enquiries. Ensure excellent service is delivered, aligned with Winchester City Council's core values, our policies and procedures.

What We're Looking For:

• A proactive, solution-oriented approach to customer service.
• Experience in a call centre or customer service environment.
• Strong communication skills with the ability to adapt to different customer needs.
• Ability to remain calm and professional under pressure while handling multiple enquiries.

Knowledge of general maintenance and repairs would be advantageous; however, training will be provided.

We offer some of the best terms and conditions available in local government including:

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• Option to buy up to 5 days additional annual leave
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Free Park & Ride 
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

Contact information

Nina Harper