Customer Service Advisor, Winsford, Competitive Salary

Overview

Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions.

About the Role

SRL are a leading provider in the temporary traffic industry, and we are seeking a dedicated and organised Customer Service Advisor to join our Customer Contact Centre team in Winsford.

The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Accountabilities

• Deliver excellent customer service, act as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services.
• Assist the sales team with quotes, availability checks, and follow-up on potential leads.
• Efficiently handle the end-to-end process of hire desk operations, including processing hire orders, returns, and exchanges.
• Maintain accurate records of all transactions, customer interactions, and inventory levels. Prepare necessary documentation and reports as required.
• Liaise with the logistics and operations teams to ensure timely delivery and collection of equipment. Coordinate with other departments to ensure seamless service delivery.
• Address and resolve any customer issues or complaints promptly and professionally, ensuring customer satisfaction.

Key Skills

Essential:

• Strong organisational skills with the ability to multitask and prioritise effectively. Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook).
• Previous experience within a Customer Service role is required. Any experience within the Hire Industry is advantageous.
• Proactive and customer-focused approach. Great attention to detail. Ability to work independently and as part of a team.

What’s in it for You

• Additional Earning Potential with Overtime and On Call (if applicable to your role)
• Performance based incentives
• Company pension
• Death in Service benefit
• Free Confidential Health, Wellbeing and Legal Support
• 25 days leave plus bank holidays
• Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings)
• Training & Personal Development
• Flexible working (if applicable to your role)
• Earn up to £600 for referring candidates from our Refer a Friend scheme (terms and conditions apply)

In return for your proven skills and experience, you will reap from a range of company benefits. You will join a supportive team that’s empowered to express ideas and make improvements.

Diversity, equity and inclusion are at the heart of what we value as an organisation. SRL Traffic Systems is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.

We are committed to treating all our job applicants fairly and with respect. If you require any adjustments, we are happy to discuss that with you. Please contact our HR team in confidence.

What you will need and what you need to know

• Able to use technology (laptop / tablet / mobile phone)
• We care about our colleagues here at SRL. As part of our commitment to maintaining a safe and productive work environment, we conduct comprehensive D&A (Drugs and Alcohol) testing for all new starters. This proactive measure ensures that we uphold our high standards of safety, compliance, and well-being for everyone in the workplace."

How to Apply

Please complete our application process for consideration. Our recruitment team will be in touch should you meet the requirements for the role you have applied to.

Contact information

Jyoti Parekh