Service Desk Engineer - £25,500 - £27,000 - Sheffield S8 0XF
Boost your IT skills with hands-on experience across 20+ live systems in a role where no two days are the same. Join a team that gives you the tools, support, and real-world exposure to take your tech career to the next level.
The Role
You’ll be part of our busy Sheffield-based support team, helping a wide range of customers keep their systems running smoothly. Whether you're troubleshooting tricky issues or guiding someone through a fix, you'll be growing your technical knowledge with every ticket you handle.
Key Responsibilities
- Troubleshoot critical issues – Gain expertise in enterprise systems while diagnosing and resolving real-world IT problems.
- Manage support requests – Build speed and confidence as you handle support calls and log tickets using clear workflows.
- Stay in control – Track and prioritise tasks to ensure quick resolution and meet service levels.
- Strengthen communication skills – Interact with a wide variety of users and learn how to adapt your style to get the best results.
- Make an impact – Action account changes and system updates that deliver instant value to users.
- Work across platforms – Install, configure, and maintain software on a range of devices and environments.
- Contribute to the team’s toolkit – Update internal guides with what you learn so others can benefit too.
- Help users grow – Share practical advice that empowers people to get the best out of their tech.
- Get ahead of the curve – Stay sharp on our product and service offering so you can confidently support customers.
- You’ll also support escalations and recurring faults, gaining a deeper understanding of patterns and root causes that shape long-term fixes.
- Working hours: Monday to Friday, between 8:00am and 6:00pm, with a 12:00pm–8:00pm shift on a rota. Includes on-call support, explained during onboarding.
About Our Company
We’re etiCloud – a UK-based cloud IT provider focused on making tech simpler and support more human. Our Sheffield office is a modern space designed to help you do your best work, complete with kitchen perks and parking.
The Benefits
- Salary that grows with your skills
- Annual bonus based on company performance
- 28 days holiday (including bank holidays)
- Pension scheme to support your future
- A down-to-earth, team-first culture
- Onsite parking and well-equipped kitchen with coffee machine
- Ongoing training and a clear route for career progression
The Person
You're curious, reliable, and ready to take your support experience to the next level. Ideally, you bring knowledge of:
- Windows 10/11
- Active Directory
- Microsoft 365
- Nice to have (but we’ll train you if not):
- Windows Server 2012 R2–2022
- Remote Desktop Services / Citrix
- VPNs, VMWare vSphere
- Email Security, Web Filtering, Acronis Backup
What’s Next
If you're ready to build real IT skills in a role with variety and support, apply now and take your next step with etiCloud.
