Job Title: Roofing Service Manager
Location: Baltimore, MD
Job Type: Full-time
Reports To: Vice President
Salary: Commensurate with experience

About the Company:

A leading commercial roofing contractor with a reputation for excellence, safety, and integrity.  With a commitment to quality craftsmanship and innovative solutions, we serve clients across commercial, institutional, and industrial sectors in the Baltimore-Washington area.

Job Summary:

We are seeking a results-driven and experienced Roofing Service Manager to manage the service operations. The ideal candidate will possess strong leadership, technical roofing knowledge, and the ability to manage multiple priorities in a fast-paced environment. This role requires close collaboration with clients, field crews, vendors, and internal teams to ensure the highest quality standards and customer satisfaction.

Key Responsibilities:

• Manage day-to-day operations of the service department, including dispatching crews, reviewing work orders, and coordinating materials and equipment.
• Conduct site visits to assess roof conditions, diagnose issues, and develop repair scopes and estimates.
• Build and maintain client relationships through responsive communication and high-quality service delivery.
• Prepare proposals, review invoices, and track job costs and profitability.
• Ensure all work is performed safely and in compliance with company and OSHA standards.
• Supervise service technicians and foremen — provide coaching, training, and performance feedback.
• Coordinate with suppliers, project managers, and the accounting team to maintain smooth workflow and accurate documentation.
• Develop preventative maintenance programs and support warranty service requests.
• Promote company values of safety, integrity, and professionalism at all times.

Qualifications:

• Minimum 5 years of commercial roofing experience (repairs, service, or project management).
• Strong understanding of single-ply, built-up, modified bitumen, and metal roofing systems.
• Excellent leadership, scheduling, and communication skills.
• Proficiency with Microsoft Office and basic estimating or service management software.
• Valid driver’s license and clean driving record.
• Prior experience in a Service Manager or Roofing Project Manager role. (Preferred)
• OSHA 30-hour certification. (Preferred)
• Experience managing small crews and customer accounts. (Preferred)

Work Environment:

• Office and on-site work (field visits required regularly).
• Occasional evening or weekend work may be necessary to meet project deadlines.

What We Offer:

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and training opportunities

Contact information

Rebecca Adams