AAA Business Systems, Inc.

AAA Business Systems, Inc. is a growing office technology company with offices across Arkansas. We offer a unique approach to solving business needs. Since 1979, we have been assisting clients in Arkansas, Oklahoma, and Missouri to lower their overall operating expenses, enhance data security, and create a better experience for their customers and staff. We are a drug-free workplace.

COPIER HELPDESK TECHNICIAN – MON-FRI, 8-5 PM - VAN BUREN, AR

  Salary Range $35k-$40k depending on qualifications

The Copier Helpdesk Technician will work daily in our Van Buren, AR office reporting to the Helpdesk Director. This role will assist customers at our Copier/IT helpdesk to troubleshoot a variety of calls from basic to highly technical copier equipment and some basic network issues, etc.

What you’ll do…

• Provide first-level technical support to end-users via phone, email, chat, or in person.
• Troubleshoot and resolve copier hardware and software issues promptly, including printing, scanning and network connectivity problems.
• Effectively communicate with customers to understand helpdesk issues, probing when necessary to understand, diagnose, and resolve issues while educating customers to minimize future calls.
• Create, update, document, and close support tickets to track the status and resolution of user issues in the company database.
• Educate users on operation of copier equipment, related software applications, and best practices to prevent common issues.

What's in it for you...

• Paid on-the-job training and mentorship.
• Become part of a dynamic team where hard work is recognized and input is valued.
• Join an office technology industry leader in Arkansas, Oklahoma, and Missouri.
• Opportunity to make a difference in how clients do business daily.
• Fun, casual work environment, competitive compensation, and comprehensive benefit plan including health, dental, vision, PTO, paid holidays, short-and-long term disability, 401(k), and 401(k) matching.

What we’re looking for…

• High school diploma or equivalent; previous experience working with multi-functional office technology/office equipment industry; hands-on technical skills.
• Strong troubleshooting and problem-solving skills; self-motivated, and excellent communication skills.
• Previous computer/network/helpdesk and customer service experience.

Preferred qualifications include:

• Previous field work experience in the office copier or office technology industry.
• 3+ years of digital copier training and/or experience repairing and servicing office technology equipment (preferably Brother, Ricoh, or Sharp).
• Associate degree in Electronics, Electronic Engineering, or similar field; Technical training certificates such as CompTIA A+, CompTIA Network+, or equivalent hands-on technical experience.

Ready to take the next step?

• If you’re interested in joining a highly successful locally owned company, enjoy hard work, and want to be part of a dedicated, fun work group, we would like to review your credentials!

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Contact information

June Timmermann