Appointment Coordinator Supervisor – €28,000 - €35,000 –Co. Monaghan

The Role

Are you a proven leader with the ability to drive team performance and deliver exceptional results? Do you have the skills to manage and inspire a high-performing team in a dynamic and fast-paced environment? If so, we have the perfect role for you!

We are Ireland's leading solar PV installer and we are seeking an Appointment Coordinator Supervisor to oversee a team of 8-10 Appointment Coordinators. This is a key role in ensuring the delivery of high-quality, qualified appointments for our Sales Team through outbound calls to warm, pre-registered leads.

In this challenging and rewarding position, you’ll balance team leadership with hands-on coordination, driving targets and ensuring excellent service delivery.

Key Responsibilities

Outbound Calling & Appointment Coordination

• Lead the team in making outbound calls to pre-registered, warm leads to schedule appointments for the Sales Team.
• Maintain a consistent focus on quality to ensure appointments meet defined standards.
• Proactively follow up with potential customers to ensure lead conversion and pipeline growth.
• Demonstrate a positive and professional attitude during all customer interactions to establish strong relationships.
• Ensure accurate data entry and record-keeping of customer information and appointments.

Team Leadership

• Manage, support, and supervise a team of 8-10 Appointment Coordinators.
• Monitor individual and team performance, providing regular feedback, coaching, and motivation.
• Set clear goals and expectations to ensure individual and team targets are met consistently.
• Conduct regular team meetings to share updates, performance insights, and strategies for improvement.
• Design and implement training programs to improve team skills, knowledge, and effectiveness.
• Create a positive and results-driven team environment, celebrating successes and addressing challenges promptly.

The Person

Essential Skills & Experience

• Strong Communication: Exceptional communication skills and telephone manner.
• Target-Focused: Confident working towards KPIs and appointment targets.
• Technical Proficiency: Proficient in Microsoft Office, especially Excel.
• Leadership: Proven experience managing and motivating teams in a similar role.
• Problem-Solving: Ability to handle challenges and implement effective solutions.

Desirable Skills & Experience

• Experience in outbound sales or appointment coordination within a call centre.
• Telecoms knowledge within mobile, landline, or hosted sales is an advantage.

What We Offer

• Salary: €28,000 - €35,000 per year, with the potential for performance bonuses and commission.

• Additional Benefits:

• Bonus pay and monthly performance incentives.
• Company events and wellness programs.
• Employee discounts.
• Company pension.

• Schedule: Full-time, Monday to Friday, office-based role in Co. Monaghan.

Job Type: Full-time, Permanent

Contact information

Ben de Grouchy