Concierge - £25,207 – Croydon

Build valuable experience in supported housing and mental health services in a stable full-time role. As a Concierge at Quo Vadis Trust, you will gain practical skills in safeguarding, housing operations and incident response that can support your future career in housing, community services or support work.

Quo Vadis Trust is a specialist housing charity in South-East London providing homes and support to around 200 people living with mental health needs. We are looking for a reliable and approachable Concierge to join our 24-hour supported housing scheme in Croydon.

The Benefits

This role helps you build real-world experience that is valued across the housing and support sector.

• 35-hour full-time contract
• Training and development opportunities to build your professional skills
• Enhanced DBS check funded by the organisation
• Experience working within a respected housing charity
• The chance to develop practical skills in housing management, safeguarding and resident support

The role

As Concierge, you will be a trusted presence in the building and play a key part in keeping the scheme safe and welcoming.

Each shift helps you develop practical workplace skills. For example, when a resident raises a concern about safety or maintenance, you assess the situation, record the issue and make sure it is addressed. By handling situations like this, you strengthen your problem-solving, communication and decision-making skills.

You will also gain experience working with people who have mental health needs, building professional awareness that is highly valued across the sector.

Key Responsibilities

Your work will keep the scheme running smoothly while helping you build valuable skills.

• Welcome residents and visitors
  Build strong customer service and communication skills.
• Respond to incidents and emergencies
  Develop confidence in problem solving and managing real situations.
• Support residents with tenancy-related queries
  Gain practical experience in supported housing.
• Carry out routine safety and property checks
  Build knowledge of health and safety procedures in residential settings.
• Maintain records using the client management system
  Strengthen your administrative and IT skills.
• Report maintenance issues and follow them up
  Learn how housing services maintain safe living environments.
• Further responsibilities will be discussed during the interview process.

About our company

Quo Vadis Trust provides safe housing and support for people living with mental health needs across South-East London. Our work helps residents maintain independence while living in a stable and supportive environment.

We are guided by our values of Dignity, Excellence, Respect, Integrity and Kindness.

The person

You are calm, reliable and confident speaking with people from different backgrounds. You remain professional under pressure and enjoy working as part of a team.

You will also have:

• GCSE level English and Maths or equivalent
• Good IT skills, including Microsoft Office
• Strong communication and customer service skills
• Awareness of the challenges faced by people living with mental health needs
• Flexibility to work shift patterns within a 24-hour rota
• Experience in social housing or supported housing would be helpful but is not essential.

What’s next

If you want to gain practical housing experience while making a real difference in your community, please apply with your CV and a short supporting statement.

Contact information

Dionne Dunkley