Customer Service Advisor – Glasgow (or other branch location)

Do you enjoy helping people and thrive in a busy environment where attention to detail matters? Are you experienced in customer service and looking to work in a supportive team that values your input?

Patons Insurance is a leading taxi insurance provider with branches in Glasgow, Stockton, Liverpool and Manchester. We are now looking for a friendly and professional Customer Service Advisor to join our growing team.

The Role

You’ll be the first point of contact for our customers – by phone, email, online, or in person. Your role will focus on handling policy queries, mid-term adjustments and claims support while ensuring all processes follow FCA guidelines and our internal standards.

This is a varied and people-focused role where clear communication and great service are key.

Key Responsibilities

• Provide excellent customer service and policy support
• Manage mid-term adjustments and customer queries efficiently
• Handle claims support and explain relevant policy details clearly
• Ensure all documentation and customer interactions comply with FCA regulations
• Work closely with team members to maintain high service standards
• Keep up to date with product knowledge through ongoing development
• Support branch standards and contribute to a professional work environment
• Suggest improvements to systems and processes where helpful

About Our Company

With decades of experience in taxi insurance, Patons Insurance has built a trusted name across the UK. We pride ourselves on our friendly teams, straightforward service, and long-standing customer relationships.

The Benefits

• Competitive salary
• Supportive team environment
• Opportunities for training and development
• Modern and welcoming office spaces
• Potential career progression within the company

The Person

We’re looking for someone who brings:

• Customer service experience (ideally in insurance or similar sector)
• A helpful, organised, and proactive attitude
• Strong communication skills – both written and verbal
• Good time management and ability to prioritise
• IT literacy

• A commitment to doing things properly and fairly

If this sounds like the right fit for you, we’d love to hear from you. Apply today and take the next step in your customer service career with Patons Insurance.

Contact information

Rosemary Gibson