Client Services Assistant–32,000 + Benefits – London

The Role

Do you enjoy helping customers and staying organised in a busy environment? Are you confident handling enquiries and getting the details right first time? If so, you could be the Client Services Assistant we’re looking for.

As a Client Services Assistant, you’ll be a key contact for bidders and buyers before, during and after auction sales. You’ll handle enquiries, support registrations and payments and assist with collections and shipping, ensuring every interaction is smooth and professional.

This is a fast-paced, varied role where accuracy and great service matter. Working closely with Client Services, Finance, Compliance and Logistics teams, you’ll help deliver an excellent client experience while building valuable skills within an international auction house.

If you’re ready to grow your career in a unique and exciting environment, apply today.

Key Responsibilities:

Main Duties

Client Services

• Provide polite, professional, and efficient customer service via phone, email, ticketing platform, and occasionally in person.
• Support bidders through the auction registration and identity verification process.
• Conduct Customer Due Diligence (CDD) on qualifying transactions in line with internal compliance and regulatory requirements.
• Process customer orders accurately and within agreed timeframes.
• Respond to and resolve client enquiries, including sensitive or complex issues, with discretion and professionalism.
• Ensure clear, accurate, and timely communication with clients throughout the post-sale process, including invoicing, payment, collection, and shipping queries.

Logistics

• Prepare, process, and manage shipping documentation for buyers and consignors.
• Organise and complete customs documentation in accordance with international shipping requirements.
• Obtain, review, and compare shipping quotes from third-party freight and logistics providers.
• Coordinate shipments of oversized, fragile, or high-value items, liaising with internal teams and external partners.
• Carry out physical packing of shipments when required, following appropriate handling and safety procedures.

The Company

Founded in 1998, Propstore has grown from one film fan’s passion into a global leader in movie and music memorabilia. With offices in London and Los Angeles, our team of over 70 experts works to uncover, preserve and auction screen-used props and costumes. Today, we’re proud to be the most trusted name in the industry, connecting collectors with iconic pieces of film history.

The Benefits

• The opportunity to work within a leading international auction house.
• Exposure to high-value objects and a global client base.
• A supportive team environment with opportunities for professional development and progression.

The Person

Essential:

• Experience in a client-facing or customer service role
• Excellent verbal and written communication
• Strong attention to detail and accuracy
• Able to manage multiple priorities and meet deadlines
• Calm, confident problem-solver
• Organised and comfortable working across teams

Desirable:

• Experience with international shipping, logistics or customs
• Knowledge of shipping documentation and freight coordination
• Familiarity with compliance checks such as identity verification or CDD
• Interest in film, television or entertainment memorabilia

Training will be provided, including specialist areas such as compliance and shipping.

Contact information

Sian Taylor