Telephone Customer Service & Sales Advisor-From £28,000-Wimbledon Park, London

The Role

Do you want a role where your phone skills genuinely open doors, build confidence, and lead to real career progression? Are you looking for a stable, weekday role where you’re supported, trained, and trusted to do a great job? If so, we have an exciting opportunity for you.

This Telephone Customer Service & Sales Advisor role is ideal if you enjoy speaking with people, solving problems and seeing the results of your work every day. You won’t be chasing cold leads. Instead, you’ll handle inbound enquiries, build long-term customer relationships and develop specialist knowledge that sets you apart in the market.

You will be based in our Wimbledon Park office and become a key point of contact for customers.

This role gives you structure, clear hours and the chance to grow your skills in a specialist industry, with full training from day one.

If you want a role that develops your skills, supports your growth and rewards your effort, apply now and take the next step with SDS London.

Key Responsibilities:

• Handling inbound telephone and email enquiries in a professional and friendly manner
• Processing customer orders accurately and efficiently
• Providing advice and practical solutions, with support from in-house experts
• Supporting customers with after-sales queries
• Building strong, long-term relationships with existing clients

The Company

SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.

The Benefits

• Salary from £28,000 per annum.
• Monday to Friday working hours, 9am–5pm.
• 22 days holiday, increasing with service.
• Pension and life insurance.
• Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within your first three months.
• Clear development routes through Levels 1 and 2 of the Diploma course.
• A friendly, supportive office where your input is valued.

The Person

• Confident, professional, and customer-focused.
• Clear and friendly telephone manner.
• Comfortable working in a busy office setting.
• Positive attitude and motivated to achieve results.
• Interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
• Fluent spoken English.
• Lives within a reasonable commuting distance.

Previous experience in sales, customer service, or telesales is desirable, along with a willingness to learn product knowledge.

Contact information

Sam Thatcher