Commercial & Customer Manager  (Role Shaped Around the Right Person)
Williamstown, Rhondda Cynon Taff - office based

We are not hiring a manager.

We are looking for someone who improves how an organisation performs - for its customers, its teams and its commercial results.

This role is suited to a manager who has led people in customer-facing or commercial environments (such as sales management, customer facing leadership or client services), as well as those who have improved internal operations and delivery.

What matters most is not your function or job title, but the outcomes you have created.

We are deliberately keeping this role broad. Why? Because the best managers rarely fit neatly into pre-written job descriptions — and we’d rather design the role around a strong person than force a strong person into the wrong box.

You are likely someone who:

• Improves customer experience, retention or revenue by how teams operate day to day
• Turns business priorities into clear actions for frontline and customer-facing teams
• Builds confident, capable teams who take ownership of results
• Identifies friction in customer journeys, sales processes or delivery workflows and removes it
• Creates clarity in fast-moving or ambiguous situations without over-engineering solutions

Your background might include sales management, customer experience leadership, commercial operations, service delivery, product or operational leadership. Exact sector experience is not important.

What matters is that you have already managed people and are trusted to lead change that improves both performance and customer outcomes.

What matters less to us:

• Your industry background
• Perfectly CV symmetry
• Whether your previous roles looked exactly like this one

What matters to us:

• Good judgement over management jargon
• Progress over performative busyness
• A manager who leaves teams, customers and results stronger than they found them

If you are a manager who wants your next role to be shaped around your strengths - and would like real influence over both customer outcomes and how the business operates - we would like to hear from you.

Apply with your CV, or a short note explaining the kinds of customer, commercial or operational problems you are best at fixing.

Contact information

Leon Dutton