IT Technical Support II –$112,000-$119,000 + Benefits– Los Angeles, CA
The Role
Do you have extensive experience in IT support and an aptitude for solving complex technical issues? Are you looking for a role where you can put your problem-solving and communication skills to work every day? If so, we have an exciting opportunity for you.
PMCS Group are seeking an experienced IT Technical Support II professional to join our team in Los Angeles, CA.
In this role, you will be responsible for troubleshooting, coordinating, and resolving hardware and systems incidents. You will manage onboarding and offboarding processes, provide support for daily IT functions and ensure smooth technical operations across our organization.
If you’re ready to bring your skills to a challenging and rewarding IT support role, we’d love to hear from you. Apply today and take the next step in your career!
Key Responsibilities:
- Answer and resolve Help Desk requests via email and ticketing systems
- Diagnose, troubleshoot, and document system incidents and outages
- Escalate issues based on severity and impact
- Manage onboarding and offboarding tasks for staff
- Perform hardware and software installations, upgrades, and relocations
- Provide IT support at company events and across multiple airport locations
- Deliver orientation and training for new staff
- Collaborate with team members to ensure timely resolution of technical issues
The Company
PMCS Group, Inc. is a construction and project management firm with over 70 years of combined industry experience. Our team of 130+ professionals bring expertise in construction, engineering, architecture, and inspection to help clients deliver successful projects.
The Benefits
- PTO: 120 hours annually (vacation/sick time), accrual starts on day one, available after 30 days.
- Holidays: 8 paid holidays per year, including New Year’s Day, Thanksgiving, and Christmas.
- Insurance: 100% coverage for employee’s Medical, Dental, and Vision, with additional costs for dependents and enhanced plans (Kaiser and Anthem Blue Cross options).
- 401(k) Savings Plan: 100% match up to 3%, plus 50% of the next 2% (fully vested immediately).
- Professional Development: Up to $1,000 annually for license/certification renewals and qualifying education.
- Parking: Parking provided, up to $100/month if applicable.
The Person
- 10 years or more experience.
- Bachelor's degree in computer science or related field preferred.
- Must be able to lift at least 40 lbs.
- Ability to organize short and long-term tasks and communicate the status of tasks with clients and management.
- Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
- Ability to work with others.
- Self-starter with results-driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects
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