Concierge | Day Shift – £23,933 per annum– Croydon / South-East London
The role
Quo Vadis Trust (QVT) is seeking a full-time Concierge to join our team supporting residents with mental health needs in a 24-hour supported housing scheme. Based in Croydon and South-East London, this role focuses on delivering a welcoming and safe environment while ensuring the scheme remains well-maintained and secure.
Hours: 35 hours per week, mostly daytime shifts with occasional nights as required.
Key Responsibilities:
- Be a consistent and friendly point of contact for clients and visitors
- Respond appropriately to emergencies in line with QVT procedures
- Conduct regular fire safety tests and follow local evacuation processes
- Maintain cleanliness and carry out minor repairs to keep the scheme safe and homely
- Perform room checks and property inspections, reporting issues promptly
- Support residents during move-in and move-out processes
- Keep accurate records using our client database (Inform)
- Attend and contribute to house and team meetings
- Handle incidents and challenging behaviours with care and professionalism
- Work with other team members to uphold safeguarding practices
- Provide cover at other QVT locations when needed
- Liaise with external agencies and attend relevant meetings
- Travel between schemes as required.
About Us
QVT were awarded ‘Great Place to Work’ accreditation in 2022, 2023 and 2024, and won the ‘Best Employer’ category at the Great British Care Awards in 2021. We are registered as a Mindful Employer, are ‘Disability Confident’ and have also been awarded the prestigious ‘Trusted Charity’ status at level 2 in 2021. We are passionate not only about providing the best service to our clients, but being an employer of choice – nurturing, developing and rewarding our fantastic team who are central to our success.
The Benefits
- Competitive hourly rate
- Enhanced DBS check funded by us
- Opportunities for training and development
- A supportive and inclusive team environment
- Make a meaningful impact every day.
The person
We’re looking for someone who is:
- Communicates clearly and confidently
- Has strong customer service skills
- Is confident working alone and as part of a team
- Understands issues around mental health, housing and safety
- Is organised, adaptable and able to stay calm in a crisis
- Has basic IT skills and can manage digital records
- Has an empathetic and respectful approach to working with people.
Apply now to help create safe and welcoming homes for those who need them most.
