Retail Sales Professional – £25,000 + DOE- Cambridge

The Company

Trotter & Deane, established in 1991 in Bury St Edmunds and now also located in Cambridge, is a unique premium menswear retailer. We blend traditional British tailoring with Italian flair for colour and style. Our team collaborates with top manufacturers and fabric producers, creating a distinct collection. Our dedicated team, with extensive knowledge in manufacturing, fabric construction, and tailoring, focuses on delivering exceptional customer experiences. We are committed to maintaining long-term relationships with our clients through high standards and personalised service.

The Role

Trotter & Deane is looking for a Retail Sales Professional to join our Cambridge store. This is a full-time (including weekends), on-site role where you will guide customers through our premium menswear collections, helping them make confident choices and ensuring every visit is memorable.

You will work closely with clients, sometimes for extended periods, providing a level of service that goes beyond the ordinary.

Join a team where your expertise, style and attention to detail are celebrated every day. Apply today and start shaping exceptional experiences for Trotter & Deane’s valued clients.

Comprehensive skills training will be provided to fully equip you for the nature of this role.

Key Responsibilities:

         ·        Deliver exceptional, personal customer service to each client.

         ·        Build long-term relationships through attention to detail and genuine care.

         ·        Demonstrate expert knowledge of our fabrics, tailoring, and product range.

         ·        Maintain the visual appeal of the store and merchandise displays.

         ·        Manage sales transactions and handle customer enquiries professionally.

         ·        Support the store in achieving its sales objectives.

The Person

         ·        High social intelligence and empathy.

         ·        Exceptional customer service skills.

         ·        A passion for men’s fashion.

         ·        Strong interpersonal and communication skills.

         ·        Keen eye for style and presentation.

         ·        Detail-oriented and organised.

         ·        Experience in fashion is a bonus, but not essential.

         ·        Team player with a professional and polished appearance.

The Benefits

         ·        Bonus scheme to reward your achievements.

         ·        Company pension.

         ·        Employee discount.

         ·        Clothing allowance.

Contact information

Emma Annison