Technical Support Specialist – Competitive Salary – Toronto, ON

The Role

Do you have a knack for troubleshooting technical issues? Are you ready to make an impact in a fast-paced, innovative environment? If so, this could be the perfect opportunity for you!

Aviron is a Y-Combinator-backed company that's transforming fitness through innovative game-based workout equipment.

We're looking for a Technical Support Specialist to join our team in a fun and collaborative office-warehouse environment. You'll use your technical expertise to troubleshoot issues with our connected fitness products, including hardware, software, networking, and mobile apps.

Ready to join a growing and innovative company? Apply today!

Key Responsibilities:

• Troubleshoot technical issues with connected fitness equipment, mobile apps, and software via phone, email, and other channels.
• Clearly explain technical information to customers of all backgrounds.
• Collaborate with internal teams to solve complex problems.
• Create detailed documentation for troubleshooting processes and user guides.
• Participate in product testing and provide feedback.
• Maintain warehouse organization and cleanliness.
• Assist with product preparation for shipping, including testing, packaging, and labeling.

The Company

Aviron is a connected rowing machine designed with you in mind. Short, high-intensity workouts save you time, high resistance settings allow you to include strength training along with your cardio workout, and hundreds of content options to get you motivated and keep you engaged month after month.

Benefits:

• $5,000 annual education allowance.
• Unlimited essential days off.
• 3 weeks paid vacation.
• Employee Stock Ownership Plan.
• Annual discretionary bonus.
• Free Aviron rower!
• 100% employer-paid benefits.

The Person

• 1 year of experience in technical support.
• A degree in a STEM field (or equivalent experience).
• Excellent MS Office skills.
• Experience with Zendesk and Ring Central a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Ability to learn quickly and work in a fast-paced environment.
• Ability to lift and move boxes up to 50 lbs.

Aviron is an equal-opportunity employer. We value diversity and inclusion and encourage applications from all qualified candidates.

#ecruit

Contact information

Christina Watson