Technical Support Services Manager- HVAC/R – Competitive Salary – USA (Remote)

The Role

Do you excel at leading and inspiring teams? Can you streamline operations while developing cutting-edge training solutions? If so, we want to hear from you.

We’re searching for an experienced Technical Support Services Manager to take on a key leadership role in driving our operational success and fostering growth. In this role, you will lead and develop our technical operations team, ensuring operational efficiency, scalability, and alignment with our company goals. You'll have a direct impact on enhancing training strategies, optimizing processes, and collaborating across departments to drive results.

Ready to make an impact? Apply today to join our team and help shape the future of technical support services.

Key Responsibilities:

People Management & Development

• Lead and mentor the technical operations team, encouraging growth and innovation.
• Implement structured development plans to support individual and team progression.
• Set clear objectives, provide constructive feedback, and ensure accountability.

Operational Efficiency

• Optimize workflows and processes to enhance productivity and scalability.
• Align operational strategies with company growth objectives.
• Collaborate across departments to ensure smooth and efficient practices.

Learning & Development

• Transform training programs with innovative content and methods.
• Leverage technology to create and distribute engaging training materials.
• Design scalable learning initiatives for employees and external partners.

Content Strategy

• Develop and manage high-impact training materials.
• Oversee the deployment of tools to ensure content is accessible and engaging.
• Work closely with leaders to identify content needs aligned with business goals.

Collaboration

• Partner with senior leadership to align operations with strategic goals.
• Foster teamwork between technical operations, engineering, sales, and partners.

The Company

Flō Energy Solutions is a dynamic company that specializes in innovation to deliver high-performance, superior-quality HVAC solutions designed specifically for the food retail industry.

Join us to be part of an organization that's leading the charge in solving our customers’ challenges to achieve comfort, efficiency, and profitability in pursuit of “A Better Way”.

The Person

We’re looking for someone with:

• Proven experience in team leadership and operational management.
• Strong knowledge of process improvement and scalability strategies.
• Expertise in developing impactful training programs and materials.
• Excellent project management and organizational skills.
• Exceptional interpersonal skills and the ability to lead cross-functional teams.

Contact information

Michael Dilauro