Customer and Business Support Officer – £24,702.00 to £26,873.00 + Benefits– Winchester SO23

The Role

We're looking for a motivated Customer and Business Support Officer to join our lively Housing Landlord Service team at Winchester City Council. In this role, you will be the first point of contact for customers, handling enquiries through various channels such as telephone, email, the housing IT portal, and face-to-face interactions at the Council offices. You will provide essential administrative support to the Housing Operations Service.

This is a great opportunity to work as part of a busy team managing contacts and administering vital housing functions. The ideal candidate will be self-motivated, enthusiastic, and well organised with excellent customer service and communication skills.

If you're interested in this exciting opportunity, we'd love to hear from you!

Key Responsibilities:

• Answering telephone calls.
• Sending standard correspondence.
• Processing tenancy changes and mutual exchanges.
• Managing self-service portal enquiries.
• Paying invoices, raising works orders, and purchase orders.

About us

At Winchester City Council, we're more than just a governing body. We're an embodiment of commitment, service, and community spirit. Our Housing Operations and Community Safety Service stands as a beacon of our dedication to the residents. By joining us, you're not just starting a job; you're contributing to a legacy of service and excellence.

The Benefits

• Employer paid health cash plan.
• Salary sacrifice scheme for cars and bikes.
• 26 days annual leave per year rising to 33 days - dependent on length of service.
• Option to buy up to 5 days additional annual leave.
• Free parking (during work hours) at any Winchester Park and Ride.
• Membership to the Local Government Pension Scheme.
• Discounts at a range of major high street brands and the two leisure centres in the district.
• Season Ticket loans.
• Excellent working environment.
• Support for continuous professional development.

The Person

• Experience working in an administrative role
• Excellent all round administrative skills
• Sound IT and keyboard skills
• Good written and verbal skills
• Excellent customer care skills
• Ability to record and update data on systems.

Contact information

Nina Harper