Operations Executive

Salary: £25,500-£27,500

Hours: Monday-Friday, 8am-5pm

About the Role

This role is part of Ceiling Tiles UK, our specialist e-commerce division and the UK’s leading online reseller of ceiling tiles and interior products. Our team thrives in a fast-paced, customer-focused environment, ensuring the seamless fulfilment of larger orders that go beyond our in-house capacity by leveraging our extensive network of trusted suppliers and manufacturers.

As an Operations Executive, you’ll play a key role in making sure our customers receive a first-class service through coordinating suppliers, managing logistics, and generally problem-solving. You'll have a methodical approach, have a passion for detail, and be adaptable, quick-thinking, and committed to delivering exceptional customer service. You will also work across multiple sites where required to support the connectivity between our Warehouse and office teams.

Key duties to include:

• Order Fulfilment: Managing the procurement of materials through our trusted supplier and manufacturer networks.
• Supplier Coordination: Building strong relationships with suppliers to ensure fast, cost-effective deliveries.
• Accuracy & Attention to Detail: Checking supplier order acknowledgements and ensuring all documentation is correct and complete.
• Communication & Customer Service: Answering calls, handling inquiries with professionalism, and keeping customers informed with confidence and clarity.
• Problem-Solving: Troubleshooting logistical issues to ensure smooth operations.
• Customer-Focused: Providing industry-leading service and keeping customer satisfaction at the heart of what you do.
• After-Order Care: Managing damages, returns, and refunds where applicable, ensuring a smooth customer experience.
• Reviewing Technical Drawings: Using internal software to assess ceiling and partitioning drawings to generate accurate materials lists for customer orders.
• Continuous Improvement: Identifying smarter ways to work and helping to evolve our processes as the business grows.
• Collaboration & Teamwork: Working closely with sales, admin, and logistics teams to ensure smooth operations.

About You

For you to thrive in this position you will have:

🌟 Adaptability & Initiative: You’re comfortable in an evolving environment and can pivot when business needs shift.

🌟 A keen eye for detail: Accuracy is key.

🌟 Exceptional customer service skills: You genuinely enjoy helping people and solving problems.

🌟 Excellent phone manner: Professional, friendly and clear.

🌟 Composure under pressure: You stay calm in a fast paced environment.

🌟 Be proactive and confident: You’re confident to make decisions, ask the right questions, and to take the lead when necessary.

🌟 Good commercial awareness: You understand the importance of cost-effective logistics.

About the Company

Since our founding in 1974, we have grown into a leader in the commercial interiors industry. Established by Gary Hough, we began as a regional contractor and rapidly expanded. Over the years, we have diversified with the launch of several specialist brands, becoming a trusted provider of end-to-end workplace solutions.

With over 50 years of experience, we are dedicated to creating exceptional workspaces, from ceilings to floors, while investing in our future growth. We see potential in our team, and they see huge potential in us.

Certified as a Great Place to Work™

Need proof of our great company culture? We’ve got a certificate for it!

We’ve been certified as a Great Place to Work™ based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy.

Company Perks

We offer an excellent employee benefits programme because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to):

🎭 25 days of annual leave

🤝 Structured and supported professional development programmes

💻 Flexible approach to working hours

🍻 Christmas and summer socials (with lots of fun in between!)

👶 Enhanced maternity/paternity packages

💸 Paid sick leave

🚲 Bike2work scheme

🧠 Access to Employee Assistance Program

🥇 Great Place to Work™ certified company

✨ One paid volunteering day per year

You may not know too much about the construction industry- don’t worry, we can help!

Contact information

Lisa Kidgell