Job Title: Delivery Manager – Essex and Suffolk Smart Metering Contract

Location: Brentwood, Essex
Contract Type: Full-time, Permanent
Reports to: Contracts Manager (Director level)

About the Role

We are seeking an experienced and results-driven Delivery Manager to lead and oversee the successful execution of our smart metering contract across Essex. You will be responsible for the end-to-end delivery of metering installations, ensuring safety, quality, compliance, customer satisfaction, and contractual obligations are consistently met or exceeded.

This is a pivotal role for managing field operations, driving performance, and supporting engineers across the region to deliver excellent service in line with regulatory and client expectations.

Key Responsibilities

• Operational Delivery:
  Manage the day-to-day delivery of smart meter installations across Essex, ensuring all work is completed safely, on time, and within budget.
• Team Leadership:
  Lead and motivate a team of field engineers and supervisors, providing guidance, support, and performance management to ensure operational excellence.
• Health & Safety Compliance:
  Ensure all work adheres to SHEQ regulations, company policies, and industry standards. Champion a culture of safety awareness and proactive risk management.
• Client & Stakeholder Management:
  Act as the primary point of contact for clients regarding delivery performance. Build and maintain strong working relationships with clients, subcontractors, and internal departments.
• Performance Management:
  Monitor KPIs (e.g., install volumes, first-time access, customer satisfaction, compliance, productivity). Drive continuous improvement through data analysis and operational reviews.
• Resource & Logistics Planning:
  Collaborate with planning teams to ensure optimal resource allocation, routing, and scheduling for maximum efficiency.
• Quality Assurance:
  Conduct audits and ensure all installations meet required standards and regulatory compliance.
• Incident & Escalation Management:
  Take ownership of escalated issues, complaints, or incidents, and ensure timely resolution and lessons learned implementation.

Key Requirements

• Proven experience in managing field operations or delivery within the utilities sector preferably within a metering background.
• Strong leadership skills with the ability to lead and develop large, distributed teams.
• Good understanding of metering regulations, health and safety, and industry standards.
• Excellent communication and stakeholder management abilities.
• Analytical and data-driven approach to performance management.
• Full UK driving license.
• Relevant qualifications in electrical/gas metering or project management (desirable).

Desirable Certifications (Not Essential)

• SMSTS / SSSTS
• IOSH / NEBOSH
• NSWRA Supervisor units
• EUSR Water Hygiene

What We Offer

• Competitive salary and option of company vehicle
• Supportive and collaborative working environment
• Responsibility for offering the delivery of a key infrastructure project for Essex & Suffolk

Base Location: Office-based (Brentwood Depot)
Working Hours: Monday to Friday, 40 hours per week

Contact information

Abi Teesdale