Technical Support Specialist – Starting pay: $19.00/hour + Benefits – Plano, TX US

The Role

Wasp Barcode Technologies is looking for a Technical Support Specialist to join our team in Plano, TX.

As a Technical Support Specialist at Wasp Barcode Technologies, you’ll support our customers by providing clear, effective solutions to a wide range of technical issues. You’ll work on a small, collaborative team dedicated to making business easier for our clients.

Key Responsibilities

• Provide technical support via phone and email
• Troubleshoot software and hardware issues
• Guide customers through product integration
• Document reported issues and resolutions
• Contribute to our knowledge base and FAQs
• Work with other team members to solve complex problems
• Share customer feedback with product teams to help improve our solutions

About Our Company

Wasp Barcode Technologies delivers barcode-based tracking solutions that simplify operations. Our products include inventory and asset management software, barcode scanners, printers, and more. We’re committed to making business operations smoother for companies of all sizes.

Our team is small but mighty, and our customer satisfaction scores prove it. We pride ourselves on excellent support and creating a positive experience for every client.

The Benefits

• Full-time, in-office role (not remote or hybrid)
• Location: 3001 Summit Ave., Suite 400, Plano, TX 75074
• Monday to Friday, no nights, weekends, or on-call work
• Health benefits start on day one
• Medical, dental, vision, 401(k) match
• Paid holidays, vacation, and sick time

The Person

We’re looking for someone who:

• Has at least 2 years of experience solving technical problems
• Brings strong customer service and communication skills
• Is comfortable with PC programs like Word, Excel, and email tools
• Can work independently and manage their time well
• Is eager to learn new software and systems
• Enjoys helping others and takes pride in clear, helpful communication
• Has experience in B2B software support (preferred, not required)

If this sounds like the right fit for you, we’d love to hear from you. Apply today and help us keep making business easier for everyone!

Contact information

Shelley Hooker