Are you passionate about helping others and delivering outstanding customer service? Aspire Lifestyles Services Limited is a recognised leader in the customer service industry, and we’re looking for enthusiastic individuals to join our team as Remote Lifestyle Concierges.
In this role, you'll provide high-quality support to our valued clients – all from the comfort of your own home. You'll handle incoming enquiries, resolve issues promptly and professionally, and ensure every interaction meets our exceptional standards.
If you're looking for a rewarding customer service career with the flexibility of remote working, we’d love to hear from you.
*Must be located in ONTARIO
We offer:
- Full-time (up to 40 hrs a week), 8-hour shifts, Permanent fixed schedules
- A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
- Paid Time off
- Paid training program
- Career advancement opportunities – we want you to grow with us!
- $20.00/hr with the potential to earn a monthly bonus!
- We offer a $2.00/hr shift differentials for all hours worked after 7pm ET
- MUST be able to work Full Time.
- MUST be able to work Afternoons and Weekends- We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.
- No sales required.
Here’s what you bring to the team:
- The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
- Strong internet skills - Proficiency in navigating multiple systems simultaneously.
- Ability to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
- Respond to customer inquiries promptly and professionally.
Please note that successful candidates must meet the following criteria to Work from Home:
- Must provide a private at-home office space, with a lockable door, free of distraction.
- Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
- Internet connection must be direct from modem/router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate. (Cannot use Wi-Fi or Wi-Fi Pods)
- No Satellite providers - We are unable to use Satellite due to the impact on call quality and the stability of service.
Qualifications:
- High school diploma or equivalent is required.
- Must be able to pass a pre-employment background screening.
- 2 years of customer service experience required.
- 1 year of Call Center experience preferred.
- Prior experience in the Hospitality or Travel industries preferred.
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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